Maintenance / Service
Maintenance / Service
Our commitment to providing maximum uptime for our clients’ devices is ingrained in every aspect of our service. With proactive maintenance, round-the-clock support, rapid response, regular updates, comprehensive backup solutions, performance optimisation, and client training, we ensure that our clients’ devices remain operational and reliable, fostering long-term partnerships built on trust and exceptional service.
Customer Support & Maintenance
Providing our clients with maximum uptime for their devices is our top priority. To ensure we reach this goal, we have the following steps in place:
4-Hour Service Response
Our engineers will be with you in less than 4 hours from the request being booked.
Device Guarantee
Complete piece of mind as if the machine doesn’t perform to manufacturer standards, it will be replaced once escalation procedures are met.
In-House Manufactured Trained Engineers
Our engineers are internal which means we have complete control over our service and don’t rely on any third party and are also trained to the latest standards so you can expect a print expert every time.
Dedicated Service Line
No automated service or overseas calls. Just straight through to our service desk.
Only Genuine Parts + Toner
We only use manufacturer parts and toner to ensure you get the best performance and print quality from your device.
Installation
We will deliver and install all equipment, network devices to print/scan and remove any existing machinery.
Remote Diagnostics
Our machines automatically record toner levels and meter readings.
Preventative Maintenance
We schedule quarterly service visits to check devices are performing at maximum capacity and also to prevent any potential faults before they come into play.
All Toner, Parts And Labour
With our service package, there are no hidden surprises as all toner, parts and labour are included.
Staff Training
We believe that with full training our clients will get the true benefits of using their device and also lower the amount of faults caused by user error.
Which Machine Is Best For Your Business?
At COS Sales we are aware that choosing the right machine for your business can be daunting, but don't worry, we are here to help! We have split our machines into categories so you can find the perfect multi functional printer for your business requirements.
If you would prefer to discuss you requirements on the phone, call our London based team on 0208 527 4000 or request a call back. Alternatively please see COS Rental for short term printer hire.
Managed Print Service
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Remote Diagnostics
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Lease Or Buy?
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Printer Glossary
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What We Can Provide For You
Colour
Photocopiers
Specialising in events, conferences, exhibitions and meetings.
Desktop
Photocopiers
Specialising in laptops for events, conferences, exhibitions and meetings. Nationwide delivery.
Compact Colour
Printers
Specialising in events, conferences,
exhibitions, meetings and temporary offices.
A3
Printers/Copiers
Specialising in events, conferences,
exhibitions and meetings.
Office
Printers/Copiers
Specialising in printers for events, conferences, exhibitions, meetings and temporary offices.
Black & White
Copiers
Specialising in projectors for events, conferences, exhibitions and meetings.
Black & White
Printers
Specialising in events, conferences, exhibitions, meetings and temporary offices.
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Why Work With COS Sales
95% Of Our Clients Renew Their Contracts
Excellent customer service is at the forefront of what we do. Our client retention rate is something we are very proud of.
Our Own Fully Trained Engineers
In-house trained engineers ensure fast turnaround on all technical issues.
Remote Diagnostics
Latest technology allows us to diagnose system faults remotely, and even before they happen - ensuring maximum uptime.
No Hidden Costs Or Jargon
We communicate our prices and services to our customers in an easy to understand manner, eliminating confusion.
Leading Dealership For Konica And Ricoh
We are proud to be a leading Konica & Ricoh dealer as both companies continue to lead the way in print technology.
Competitive Pricing, Flexible Terms
Our competitive pricing is complimented by our flexible terms which allow you to upgrade as your business requirements change.
Speak With Us Today
Call Us
Email Us
Our Address
13 Highams Business Park,
Blackhorse Lane,
London E17 6SH